Insurance & Billing Information
The Department of Otolaryngology-Head and Neck Surgery is committed to providing the patient with the most patient-centered care possible. Though it is ultimately the patient’s responsibility to ensure that all insurance participation and benefits information are relayed to the provider, our staff will assist you along the way to thoroughly explain your benefit information. We have a variety of providers, each with a distinct mix of insurance network participation. We will work with you to make the process as seamless as possible.
Payment for all deductibles, co-payments, and outstanding balances are expected at the time of service. Upon the completion of your visit, all in-network claims are submitted to your insurance carrier. If your claim is for out-of-network services, we will submit a “courtesy” claim submission for you as well. As a reminder, since we submit a “courtesy” claim on your behalf, patients using their out-of-network benefits will have all insurance payments sent directly to them. You, as the patient, are responsible for ensuring that outstanding payments for surgical and interventional procedures are adjudicated upon the processing of the claim by your insurer.
Claims, Payment, & Collections Information
McKesson provides all billing and collections services for the department. You can contact the McKesson representative for the department at 973-972-1150. If you have questions regarding an outstanding bill, you may also contact McKesson’s central billing office at 800-424-7782