Understanding Your Bill

This web page is designed to give you a better understanding of the different parts of the bill you receive for Outpatient services when seen by a physician at Rutgers New Jersey Medical School Faculty Practice. Dependent upon the services or tests performed, you may receive two bills- a physician bill for services provided in the physician’s office and/or a hospital bill for services or tests performed at University Hospital.

If you have any additional questions regarding your bill, please call the number listed on the bill. Click on the following links to view the two bills and their explanations:

• Physician Bill
• Hospital Bill

Frequently Asked Questions

Why didn’t I receive a bill?

If you are expecting a bill for services, but have not received one, you may:

• Have a zero balance for the services received.
• Need to update your address with your physician’s office.

Why wasn't my insurance carrier billed?

If your insurance information is in our billing system when the services are entered, your insurance carrier will be billed directly. However, if the information is inaccurate or incomplete, we may be unable to bill your insurance carrier. Please contact your physician’s office and call the number on your bill to update your insurance information.

Did my insurance carrier pay for services?

Any reimbursement from your insurance carrier will be reflected on your statement. In addition, many insurance carriers send explanation of benefits (EOB) to their subscribers/policy holders/patients explaining how their medical claim was processed.

Why didn't my insurance carrier pay for the services?

To obtain a clear understanding of your benefits and any limitations of your insurance coverage, it is best to contact your insurance carrier directly for an explanation of the way your claim was processed and/or denied.

Why am I getting a bill now, when services were provided so long ago?

Once a response is received from your insurance carrier and we have confirmed that there is additional patient liability, we will bill the patient. However, this process is dependent on when we receive a response from the insurance carrier. In addition, insurance carriers often request additional information that could delay the processing of your claim.

Why do I keep getting bills?

You are still receiving bills because the account balance is still open. Contact the number on your bill if you have questions about the balance.

Who ordered the test?

All testing is ordered by a physician or health care provider. Check with the physician's office if you have any further questions.

Why did I have these tests?

Your physician's office will be able to answer this question. Click here to find a doctor.

How do I get my test results?

Call your physician's office to get your test results. The business office is not qualified to answer questions regarding tests or test results.

If you have any additional questions regarding your bill, please call the number listed on the bill.
If you have questions regarding services received, medical tests, or test results, contact your physician's office directly.

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